Service Industrialization Manager (w/m/d)

About this role

Bereit für alles? Bereit für Bechtle. Mit über Mitarbeitenden sind wir eines der erfolgreichsten IT-Unternehmen und Marktführer in unserer Branche. Die Kombination aus Direktvertrieb von IT-Produkten mit umfassenden Systemhausdienstleistungen macht uns zum zukunftsstarken IT-Partner für Mittelstand, Konzerne und öffentliche Auftraggeber. Wir sind zu Hause in ganz Europa und immer in der Nähe. . Service Industrialization Manager (w/m/d) Position Overview  As Service Industrialization Manager, you are responsible for translating service designs into operationally scalable, repeatable and automation?ready delivery models. You ensure that services moving from Plan & Build into Run are fully industrialized, documented and fit for stable operation at scale. The role acts as the structural bridge between the Head of Competence Centers (Plan & Build) and the Head of Service Operations (Run). Value Contribution  Scalable and repeatable service delivery models  Reduced operational risk and delivery variance  Faster and smoother transition from service design to Run  Clear separation and alignment between Build and Run  Increased efficiency and automation in service operations Key Responsibilities Service Industrialization & Readiness  Industrialize new and existing service offerings before they enter Run  Define standardized delivery models, blueprints and runbooks  Establish service readiness and acceptance criteria  Ensure services are automation?, tooling? and ITSM?ready Build?to?Run Transition  Coordinate the handover of services from Competence Centers to Service Operations  Ensure clear roles, interfaces and documentation between Build and Run  Act as quality gate before services are accepted into operations Cross?functional Collaboration  Work closely with Competence Centers, Service Owners and Architects  Collaborate with Service Operations on operational feasibility and scaling  Align with Pricing and Sales Operations on service structure and assumptions Continuous Improvement & Feedback Loops Collect operational feedback once services are live  Continuously improve service design, tooling and documentation  Contribute to automation and standardization initiatives Skills Profile Professional  5-8+ years of experience in ICT services, service delivery or operations  Strong understanding of managed services and IT service lifecycles  Experience with service standardization, ITSM and automation  Ability to translate complex service designs into operational models Personal  Highly structured and quality?oriented  Strong coordination and stakeholder management skills  Pragmatic, detail?focused and execution?driven  Ability to work effectively without formal authority  Bechtle Core Competencies  Communication: communicates clearly, credibly and appropriately for the target audience  Initiative: proactively drives topics and improvements forward  Openness : embraces change and new ways of working  Team Spirit: acts in the interest of the organisation as a whole  Reliability: delivers results with discipline and consistency  Self-Organisation: structures work independently and effectively A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.  Laura Louisa Seefels | Recruiting |   A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from services to software, on the ground and in the cloud. Trusted by small to large enterprises and public institutions. Our offering spans the entire plan-build-run lifecycle of corporate IT, backed by top-level vendor certifications. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.  Laura Louisa Seefels | Recruiting |   A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT - from consulting to infrastructure, from s j4id10363665cs j4it0937cs j4iy26cs

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