HOUSEKEEPING EXECUTIVE (100%)

职位介绍

HOUSEKEEPING EXECUTIVE (100%) – ZÜRICH HOUSEKEEPING SUPERVISOR – OPERATIONS & QUALITY (100%) – ZÜRICH Are you passionate about hospitality, quality, and creating an outstanding guest experience? Do you enjoy being hands-on, building and coordinating teams, and making sure every apartment is perfectly prepared for our guests? Then this could be the right opportunity for you. Your Role As  Housekeeping Supervisor , you will take ownership of the housekeeping operations at one of our  City Pop locations in Zurich .  This is a  hands-on leadership role  combining team management, quality control, planning, inventory management, and daily operations.  You will help set up and manage our in-house housekeeping team, from  recruiting and onboarding staff to organizing schedules, equipment, supplies, and cleaning standards .  You will also work alongside the team when needed, particularly during busy periods and operational peaks.  Your goal is to build a  reliable and efficient housekeeping operation  that ensures consistent quality and an excellent guest experience.  Your Responsibilities Actively perform cleaning duties as part of the housekeeping team . This is a hands-on role, and you will be regularly involved in cleaning apartments and common areas alongside your team, not only during staff shortages or peak periods.  Take ownership of the  setup and daily organization of the housekeeping operation  across our City Pop buildings.  Manage the  recruitment, selection, onboarding, and training of the cleaning team , in coordination with HR, ensuring all employees are trained according to City Pop standards and procedures.  Prepare and manage the  weekly cleaning schedules , considering occupancy, arrivals and departures, holidays, sick leave, and operational needs.  Act as the  main point of contact for the cleaning team , supporting them with daily questions, operational issues, and priorities.  Ensure apartments and common areas are  cleaned, inspected, and ready on time , carrying out regular quality controls and following up on any issues until resolution.  Set up and manage the  housekeeping inventory , including the purchase of cleaning equipment and materials such as tools, chemicals, cloths, trolleys, and other required supplies.  Manage and replenish guest supplies handled by Housekeeping, including  toilet paper, soaps, coffee, tea, and other amenities , ensuring sufficient stock is always available and properly organized on-site.  Manage housekeeping supplies and purchases  within the agreed budget , monitoring stock levels, consumption, and costs.  Organize  deep cleanings, special cleanings, and apartment preparations , and ensure correct management of Lost & Found.  Report technical defects or damages and coordinate with Operations, Facility Management, technicians, and other departments to ensure timely resolution.  Continuously review housekeeping processes and team performance, implementing improvements to increase  quality, efficiency, and guest satisfaction .  What We Are Looking For At least  3 years of professional housekeeping experience , ideally in hotels, serviced apartments, or the hospitality industry.  Previous experience in a  Housekeeping Supervisor or similar role  is a strong advantage.  Experience in  leading, training, and coordinating cleaning teams .  Strong knowledge of  housekeeping standards, quality control, inventory, and daily cleaning operations .  A strong  hands-on mentality , with the willingness to work alongside the team when required.  Well organized, proactive, solution-oriented, and able to manage priorities independently.  Strong attention to detail and excellent  guest and service orientation .  Minimum  B2 level in both German and English ; additional languages are an advantage.  Comfortable using digital tools and operational systems.  Reliable, flexible, and stress-resistant , with a strong sense of ownership and responsibility.  Valid work permit  What You Can Expect At City Pop, you will join a dynamic and international environ j4id10376434cs j4it0937cs j4iy26cs

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