Head Coach & Community Manager

Zur Stelle

Head Coach & Community Manager tone. tone. is one of Switzerland's leading boutique fitness brands. Our signature workout is a high-intensity, low-impact, immersive full-body class on a Pilates-inspired reformer — designed to build strength and flexibility through slow, controlled movement. Alongside our partner studio NOW, we currently operate 5 studios in Zürich and are expanding to 10–50 studios across Europe in the coming years. Our mission is to help people create the strongest version of themselves and improve their fitness, health, and overall life. Our workouts don't just transform bodies — they transform lifestyles. We are looking for 2–3 Head Coach & Community Managers who are ready to lead — not just teach. You will initially oversee 2–3 tone. studios, transitioning to a single studio as the Head Coach & Community Manager as the team grows. This role requires significant in-studio presence, so we ask candidates to indicate their preferred studio location during the application. Final studio assignment is determined through the interview process, and we may suggest an alternative location if we believe it is a stronger fit. What you will do Coach & lead the experience Maintain a full teaching schedule – 8-14 classes per week, with availability across mornings, evenings and weekends Deliver best-in-class tone. classes that consistently meet the coaching quality standard – you are the benchmark Follow tone. programming, springs, and playlist guidelines for a consistent, on-brand studio experience Own the in-studio client journey – new client welcome and follow-up, retention conversations, proactive outreach to lapsing members Support in-studio sales – know current packages and promotions, build client loyalty through the experience and the relationship Be the first point of contact for client concerns; respond promptly and escalate where needed Build relationships with the local wellness community to strengthen tone.’s presence and drive organic growth through marketing support Develop the team Deliver weekly informal touchpoints with each coach – one specific, actionable piece of feedback per conversation Run monthly scorecard review with each coach – own the development conversation between formal check-ins with the Head of Product & Training Support new coach training during ITP cohorts – in-studio support and feedback sessions, as needed Flag coaches who are below standard; support the execution of any improvement plans Work with the Head of Product & Training to organize at least one team touchpoint per quarter – workshop, training, or team event that builds cohesion and culture Run the studio Ensure the studio opens and closes on brand – equipment is impeccable, coaches are prepared, standards are met daily Manage sub requests and schedule coverage at the studio level; escalate scheduling infrastructure to the Area Manager and/or Head of Operations (as applicable) Hold coaches accountable to pre and post-class duties – client engagement, announcements, studio checklist, & community building support Monitor studio-level client data – utilization, retention, new client tracking, & member growth Participate in regular meetings with the Area Manager and/or Head of Operations (as applicable) and Head of Product & Training; provide honest, timely updates on team and studio health What we are looking for We are looking for a mature, driven and responsible person who is passionate about tone. and wants to play an important role in continue to build our community and growing a tone. studio. Professional and ambitious – you have a strong educational or professional background and take pride in doing things well. Passionate about tone. and fitness – you genuinely believe in what we are building and want to help make tone. the leading fitness community in Zurich. A natural community builder – you love people, create connections and make members feel welcome and valued. Hands-on and eager to work & learn – you are proactive, energetic and don't wait to be told what needs to be done. Ready to take responsibility – you are excited to take ownership of a studio, its community, team and day-to-day success. Interested in marketing, sales and leadership – you enjoy the business side of fitness and want to contribute beyond the classes themselves. Honest, caring and trustworthy – you treat people with respect, communicate openly and are someone others can rely on. <stro j4id10312568cs j4it0937cs j4iy26cs

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